Last updated: 2 February 2026
These Billing Terms & Conditions explain how charges, billing matters, payment issues, corrections, refunds, and disputes are handled by Millvera Australia, operated by Ecomeran LLC.
By placing an order, you agree to these Billing Terms & Conditions in addition to our Terms & Conditions and Return & Refund Policy.
1. Payment Authorisation
When you place an order on our website, you authorise us to charge the total order amount to your selected payment method at checkout.
This includes the product price, applicable taxes, shipping fees, and any optional services selected during checkout.
All payments are typically processed at the time the order is placed.
2. Accepted Payment Methods
We currently accept selected payment methods available at checkout for customers in Australia:
Credit Cards:
- Visa
- Mastercard
- American Express
Digital Wallets:
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Available payment methods may vary depending on your device, browser, eligibility, or payment provider availability.
All payments are processed securely through Shopify Payments or authorised payment partners.
3. Payment Timing
Payment in full is required at the time the order is placed. Orders will not be processed or shipped until payment has been successfully authorised.
4. Currency
All prices and payments are processed in Australian Dollars (AUD), unless clearly stated otherwise.
We may not offer currency conversion or multi currency checkout.
5. Billing Accuracy and Corrections
We make reasonable efforts to ensure billing information is accurate. If a billing error occurs, we reserve the right to correct it. If a correction materially affects your order, we may:
- Adjust the charge
- Issue a partial or full refund
- Cancel the order if necessary
- Notify you where appropriate
6. Refund Processing
Approved refunds are issued to the original payment method used at checkout, unless otherwise required by law.
Refund eligibility, timing, and conditions are governed by our Return & Refund Policy and applicable Australian Consumer Law (ACL).
Refund processing times may vary depending on your bank or payment provider.
7. Failed or Declined Payments
If a payment is declined, fails authorisation, or cannot be processed for any reason, we are not responsible for resulting delays or cancelled orders.
You remain responsible for ensuring that valid and accurate payment information is provided at checkout.
8. Chargebacks and Payment Disputes
If you experience any issue with your order or payment, we strongly encourage you to contact us at support@millvera.com first so we can assist and work toward a resolution.
Chargebacks or payment disputes initiated without first contacting us may delay resolution and may require additional investigation with payment providers.
Our goal is to resolve legitimate billing concerns quickly and fairly through direct customer support.
9. Payment Security
All payment transactions are processed using encrypted connections and secure payment infrastructure.
We do not store or have direct access to your full payment card details.
Payment information is handled by Shopify Payments or authorised payment processors in accordance with their own security standards and privacy practices.
10. Fraud Prevention
We reserve the right to review, flag, delay, or cancel transactions that appear suspicious, fraudulent, unauthorised, or abusive.
In such cases, billing actions may include:
- Payment reversal
- Order cancellation
- Additional verification requests
- Reporting to payment providers or relevant authorities where required
11. Taxes
Where applicable, taxes may be included in the purchase price or displayed at checkout in accordance with relevant laws and platform settings.
12. Changes to These Billing Terms
We may update these Billing Terms & Conditions from time to time. Any changes take effect once published on our website. Continued use of our website and services constitutes acceptance of the updated terms.
Contact Information
If you have any questions about our Billing Terms & Conditions, you may contact us through the information below:
We aim to answer phone calls during business hours and respond to emails within 24 business hours.
Customer Service Hours (AEST - Australian Eastern Standard Time):
Mon - Fri: 9:00 a.m. – 5:00 p.m.
Sat - Sun: Closed
Email: support@millvera.com
Phone: +61 2 9099 5846
Shop Name: Millvera Australia
Company Name: Ecomeran LLC
Company Registration Number: 2025-001833907
EIN Number: 37-2227785
Address: 1309 Coffeen Avenue STE 18663, Sheridan, Wyoming 82801, United States
You may also contact us through our Contact Us Page.
