Last updated: 2 February 2026
This Shipping & Delivery Policy explains how orders placed with Millvera Australia, operated by Ecomeran LLC, are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Order Processing
Orders are typically processed within 1–2 business days after the order is placed.
Business days include Monday through Friday. Saturdays, Sundays, and public holidays are not considered business days.
Once your order has been processed, it will be prepared for shipment.
2. Shipping Method
Orders are shipped directly from our fulfillment partners and suppliers. Because of this fulfillment method, delivery times may differ from traditional local retailers.
All shipments include tracking information, which will be provided once your order has been dispatched.
3. Estimated Delivery Time
The estimated delivery time is 6–12 business days, including processing time. These timeframes are estimates and not guaranteed.
Business days include Monday through Friday. Saturdays, Sundays, and public holidays are not considered business days.
Please note that delivery times may vary due to factors outside of our control, including carrier delays, customs processing, weather conditions, remote delivery areas, or high shipping volume periods.
4. Multiple Shipments
If your order contains multiple items, products may be shipped separately.
This may occur due to product availability, warehouse location, packaging requirements, or logistical considerations.
If items are shipped separately, you may receive multiple tracking numbers.
5. Shipping Costs
We currently offer free standard shipping across Australia.
Any applicable premium shipping options, where offered at checkout, will be clearly displayed before payment.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment directly through our Track Your Order page using the tracking details provided.
Tracking updates may take 24–72 hours after dispatch, depending on the carrier.
If tracking does not update immediately, please allow time for the carrier to scan and process the shipment.
7. Delivery Issues
If your order appears delayed, lost, or delivered incorrectly, please contact us at support@millvera.com so we can investigate with the shipping carrier.
For damaged items, missing items, or incorrect deliveries, please refer to our Return & Refund Policy for further guidance.
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Once an order has been handed to the carrier, delivery is managed by the carrier. Risk of loss transfers upon confirmed delivery to the address provided at checkout, unless otherwise required under applicable Australian consumer law.
8. Cancellations and Changes
Orders may only be cancelled or modified within 24 hours after being placed, provided the order has not yet entered processing or been shipped.
Once an order has entered processing or has been shipped, cancellations or changes are no longer possible.
For information regarding returns or refunds after delivery, please refer to our Return & Refund Policy.
Contact Information
If you have any questions about our Shipping & Delivery Policy, you may contact us through the information below:
We aim to answer phone calls during business hours and respond to emails within 24 business hours.
Customer Service Hours (AEST - Australian Eastern Standard Time):
Mon - Fri: 9:00 a.m. – 5:00 p.m.
Sat - Sun: Closed
Email: support@millvera.com
Phone: +61 2 9099 5846
Shop Name: Millvera Australia
Company Name: Ecomeran LLC
Company Registration Number: 2025-001833907
EIN Number: 37-2227785
Address: 1309 Coffeen Avenue STE 18663, Sheridan, Wyoming 82801, United States
You may also contact us through our Contact Us Page.
