Last updated: 2 February 2026
This Privacy Policy explains how Millvera Australia, operated by Ecomeran LLC (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Personal Information We Collect
The type of personal information we collect depends on how you interact with our Services.
Information You Provide Directly to Us
When you place an order, contact us, or otherwise interact with our Services, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment confirmation details
- Customer support communications
We do not require account creation to place an order.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Interactions with our website
- Referring URLs
- General usage data
This information may be collected using cookies, pixels, tags, and similar technologies.
2. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, improve performance, analyse traffic, and support advertising activities.
Types of cookies we may use include:
- Essential cookies necessary for website functionality
- Analytics cookies to understand website usage and performance
- Advertising cookies to measure and improve marketing campaigns
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
3. How We Use Personal Information
We may use personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide customer support
- Communicate with you regarding orders or enquiries
- Send marketing communications if you have opted in
- Improve website performance and customer experience
- Detect and prevent fraud, abuse, or misuse
- Comply with legal obligations
4. Email Marketing
If you choose to receive marketing emails from us, we may send promotional or informational messages.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
Transactional emails related to your orders may still be sent even if you opt out of marketing emails.
5. Sharing of Personal Information
We may share personal information with trusted third parties only where reasonably necessary, including:
- Payment processors
- Shipping and fulfilment partners
- Technology service providers
- Analytics and advertising partners
- Customer support platforms
- Legal, regulatory, or government authorities where required by law
We do not sell personal information in the traditional sense. However, certain data sharing with advertising partners may be considered “sharing” under applicable privacy laws.
6. Australian Privacy Rights
If you are located in Australia, we handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth), where applicable.
You may have the right to request access to personal information we hold about you and request corrections where required by law.
To make a privacy request, please contact us using the details below.
7. International Data Transfers
As an international ecommerce business, your personal information may be processed or stored in countries outside Australia, including the United States and other countries where our service providers operate.
We take reasonable steps to ensure that any overseas handling of personal information is managed appropriately.
8. Children’s Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@millvera.com so we can remove it.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil orders
- Provide customer support
- Meet legal, accounting, tax, or regulatory obligations
- Resolve disputes
- Enforce our agreements
10. Data Security
We take reasonable administrative, technical, and organisational measures to help protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Third Party Websites
Our website may contain links to third party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page.
Contact Information
If you have any questions about our Privacy Policy, you may contact us through the information below:
We aim to answer phone calls during business hours and respond to emails within 24 business hours.
Customer Service Hours (AEST - Australian Eastern Standard Time):
Mon - Fri: 9:00 a.m. – 5:00 p.m.
Sat - Sun: Closed
Email: support@millvera.com
Phone: +61 2 9099 5846
Shop Name: Millvera Australia
Company Name: Ecomeran LLC
Company Registration Number: 2025-001833907
EIN Number: 37-2227785
Address: 1309 Coffeen Avenue STE 18663, Sheridan, Wyoming 82801, United States
You may also contact us through our Contact Us Page.
