Terms & Conditions

Last updated: 2 February 2026

These Terms & Conditions govern your access to and use of the Millvera Australia website and the purchase of products offered through our Services.

Millvera Australia is owned and operated by Ecomeran LLC (“we,” “us,” or “our”). By accessing our website, browsing products, or placing an order, you agree to be bound by these Terms & Conditions and all related policies referenced herein.

If you do not agree to these Terms & Conditions, you should not use our website or Services.

We aim to provide a transparent and reliable shopping experience for customers across Australia.

1. Company Information

Shop Name: Millvera Australia
Company Name: Ecomeran LLC
Company Registration Number: 2025-001833907
EIN Number: 37-2227785
Address: 1309 Coffeen Avenue STE 18663, Sheridan, Wyoming 82801, United States

Customer Service Hours (AEST - Australian Eastern Standard Time):

Mon - Fri: 9:00 a.m. – 5:00 p.m.
Sat - Sun: Closed

Email: support@millvera.com
Phone: +61 2 9099 5846

We aim to answer phone calls during business hours and respond to emails within 24 business hours.

2. Scope of Services

Millvera Australia operates an online retail store offering physical consumer products for sale through this website.

We do not provide digital products, subscriptions, memberships, or recurring billing services unless expressly stated otherwise.

3. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

Use the website for fraudulent or unlawful activities
Interfere with website security or functionality
Attempt to gain unauthorised access to systems or data
Misrepresent your identity, address, or payment information
Use automated tools to scrape or misuse website content

We reserve the right to refuse service, cancel orders, or restrict access where misuse, abuse, or suspected fraud is detected.

4. Product Information and Presentation

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

Product images may be illustrative
Colours and details may vary by screen, lighting, or supplier updates
Minor variations do not constitute defects
Packaging may differ from images shown

We do not guarantee that product images or descriptions will exactly match the delivered product in all cases.

5. Pricing, Promotions, and Availability

All prices are displayed in Australian Dollars (AUD) unless stated otherwise.

Prices, promotions, shipping offers, and product availability may change at any time without prior notice.

Promotional offers are valid only for the stated duration and while stock lasts.

We reserve the right to limit quantities, cancel promotions, or discontinue products at our discretion.

6. Order Acceptance and Cancellation

Placing an order does not constitute automatic acceptance of that order.

An order is considered accepted once payment has been successfully processed and an order confirmation has been issued.

We reserve the right to:

Cancel or refuse orders
Limit quantities per customer, household, or order
Cancel orders suspected of fraud, abuse, resale activity, or pricing errors

If an order is cancelled after payment, any eligible refund will be handled in accordance with our Return & Refund Policy.

Order Cancellation Window

Orders may be cancelled within 24 hours after being placed, provided the order has not yet entered processing or been shipped.

Once an order has entered processing or has been shipped, cancellations are no longer possible.

Further details are outlined in our Shipping & Delivery Policy and Return & Refund Policy.

7. Payments and Billing

All payment related matters are governed by our Billing Terms & Conditions, which are incorporated into these Terms by reference.

By placing an order, you authorise us and our payment providers to charge your selected payment method for the full order amount, including applicable taxes and shipping charges.

We are not responsible for declined payments caused by banks, card issuers, or payment providers.

All payments are subject to verification and authorisation.

8. Shipping, Delivery, and Risk of Loss

Shipping methods, processing times, delivery estimates, and carrier information are detailed in our Shipping & Delivery Policy.

Delivery times are estimates only and are not guaranteed.

Delays caused by carriers, customs, weather, or events beyond our control do not constitute a breach of contract.

Risk of loss transfers upon confirmed delivery to the shipping address provided at checkout, unless otherwise required under applicable Australian consumer law.

9. Returns and Refunds

Returns, replacements, and refunds are handled in accordance with our Return & Refund Policy and any rights that apply under Australian Consumer Law (ACL).

10. Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

This may include errors relating to product descriptions, pricing, promotions, delivery details, or availability.

If such an issue affects your order, we may cancel or amend the order and notify you accordingly.

11. Third Party Services and Links

Our website may contain links to third party websites, tools, or services.

We are not responsible for the content, policies, or practices of third parties.

Your use of third party services is at your own risk.

12. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, layout, branding, and design elements, is owned by Millvera Australia, Ecomeran LLC, or its licensors and is protected by intellectual property laws.

Unauthorised use, reproduction, or distribution is prohibited.

Further details are available in our Intellectual Property Policy.

13. User Submissions and Feedback

If you submit reviews, feedback, suggestions, or other materials, you grant us a non exclusive, royalty free right to use, reproduce, and display such content for legitimate business purposes.

You remain responsible for the legality and accuracy of your submissions.

14. Disclaimer of Warranties

To the fullest extent permitted by law, products and services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes consumer guarantees or rights that cannot be excluded under Australian Consumer Law (ACL).

15. Limitation of Liability

To the fullest extent permitted by law, Ecomeran LLC and Millvera Australia shall not be liable for indirect, incidental, consequential, or punitive damages.

Our total liability relating to any claim shall not exceed the amount paid by you for the relevant product, except where otherwise required by law.

16. Indemnification

You agree to indemnify and hold harmless Ecomeran LLC, its officers, employees, affiliates, and service providers from claims arising from your breach of these Terms or misuse of the website.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, transport disruptions, labour disputes, cyber incidents, or governmental actions.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

19. Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of Wyoming, United States, except where mandatory Australian consumer protections apply.

Any dispute shall be subject to the competent courts of Wyoming unless otherwise required by applicable law.

21. Changes to These Terms

We may update these Terms & Conditions at any time. Changes take effect upon publication on this page. Continued use of the website constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about our Terms & Conditions, you may contact us through the information below:

We aim to answer phone calls during business hours and respond to emails within 24 business hours.